Redmond Credit Union Design Build Prospectus - Catalog - Page 33
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DESIGN/BUILD PROSPECTUS
Project Experience
UnitedOne Credit Union
Project Location
Sheboygan, WI
Project Size
6,300 square feet
Reference
Kim Rooney
President
920.652.2525
Testimonial
“Taking on a remodel project is a big investment
of time and money. When UnitedOne’s Board
of Directors decided to remodel our two
Sheboygan branches, it was important we find a
partner who understood us. After working with
two design/build firms, it was decided to go
with The Redmond Company, and we are very
pleased with the results. We were impressed
with their knowledge of credit unions and
branding, their quality of work, professionalism,
communication and transparency. We felt
Redmond only wanted what was best for the
credit union and our members! Redmond
exceeded our expectations, at a cost that was
substantially less than the other firm’s bid.
I would recommend The Redmond Company
- they helped us strengthen our brand, while
saving the credit union, and our members, a
substantial amount of money.”
Kim Rooney, President
UnitedOne Credit Union
Projects Completed with UnitedOne
2
UnitedOne Credit Union is committing to change and
providing a better customer experience. Their new branch
standard reflects that commitment and they selected The
Redmond Company to design the remodel of their branches –
one on the north side and one on the south side of Sheboygan,
Wisconsin. Redmond implemented emerging technologies
and design to support their commitment.
3 main objectives UnitedOne had and Redmond is designing:
replace ‘traditional’ teller staff with Personal Teller Machines
(PTMs), make parking more convenient for members, and
update to the ‘branch standard’ finishes and architectural
look to match their new downtown Sheboygan branch.
Understanding the new trend in banking and technology and
how to implement them within a retail setting was key. The
primary technology included in the renovation are the PTMs.
PTM’s allow a member to not only complete cash deposits and
withdrawals but to also complete other transactions typically
done at a teller window. These new machines facilitate live
face-to-face interaction on the screen, letting the member ask
questions and experience the personal service but it permits
the bank to help customers at multiple locations by remote
interaction.