Redmond Credit Union Design Build Prospectus - Catalog - Page 23
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17
DESIGN/BUILD PROSPECTUS
QUESTIONS
SCHEDULE
5
6
Client Feedback
1
DESIGN
2
Response
Received
Listened
Vision
Completed
Resolve
Problems
Quickly
10/9/10
10/18/10
10/8/10
11/8/10
11/8/10
11/18/10
4/15/11
6/13/11
6/22/11
8/29/11
2/27/12
2/21/12
11/9/11
11/21/11
2/24/12
12/2/11
2/27/12
2/20/12
7/11/12
8/10/12
9/19/12
9/19/12
10/15/12
10/15/12
4
4
5
5
N/A
5
5
5
5
5
N/A
N/A
5
5
5
N/A
5
5
N/A
5
5
5
5
5
5
4
5
5
N/A
5
5
5
5
N/A
N/A
N/A
5
5
5
N/A
5
5
N/A
_
5
5
5
5
4
4
4
4
5
5
5
5
5
4
4.5
4
5
4
5
5
5
5
5
4.6
5
5
5
5
4
4
4
4
5
5
5
5
5
3
4.5
5
5
4
5
5
5
4
5
5
5
5
5
5
4
4
5
4
5
5
5
5
5
5
4.5
4
5
5
4
5
5
5
5
5
5
5
5
5
3
4
5
4
5
5
5
5
5
5
4.5
4
5
5
5
5
5
5
5
5
5
5
5
5
4
4
5
4
5
5
5
5
5
5
4.5
4
5
5
5
5
5
5
5
5
5
5
5
5
4.89
4.94
4.67
4.65
4.77
4.77
4.81
3
4
Updated
Met Contract and Comm
Changes
Schedule
Project
Close out
QUALITY/BUDGET
7
8
9
OTHER
Reference
Sub Bidding Recommend
for
Redmond
Coverage
Redmond
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
10
Overall
Experience
4
4
5
5
5
5
5
5
5
4.5
4.5
4
5
5
5
5
5
5
5
5
5
5
5
5
4.83
1
2
3
4
5
Poor
Fair
Average
Good
Excellent
Exceeding a client’s expectations on a project is a priority
for The Redmond Company. Following every project, we
survey all clients asking them to provide feedback regarding
how we performed in the following areas: Design, Quality,
Communication, Schedule, Customer Service and Budget.
We also ask clients if they would recommend Redmond to
others and if would they hire Redmond again. All clients
(100%) stated they would do both.
CUSTOMER RATING OF
4.83 out of 5!